The Six Sigma Process

- Voice of the customer

- Scoreboards/metrics drive decisions and actions

- Enhancement to product design and tolerance in process

- The development of focused solutions to eliminate root causes of business performance problems, without radical changes to the organization or processes

- All work is a process that can be Defined, Measured, Analyzed, Improved, and Controlled.

- Processes require inputs and produce outputs. Thus, if you control the inputs you will control the outputs. Mathematically, this can be expressed as y=f(x).

- Defect prevention versus defect detection to drive customer satisfaction and reduce variation.

- Customer Advocacy

- Passion

- Change Leadership

- Communication

- Business Acumen

- Project Management

- Technical Aptitude

- Team Player and Leader

- Result Oriented

- Fun